FAQ Help Center

Find answers to XINJIUJUN Machinery’s most common questions. Just click on the question for the answer and links to related resources, articles, videos, and more. If you don’t find the answer to your question here, contact us. 

Warranty Program
PAYMENT & GOODS
Shipping & Recent Orders

Warranty Program

We offer a 24-month full machine warranty for our standard roll forming machines (calculated from the date of final acceptance and official commissioning). This program covers equipment failures caused by defects in materials and manufacturing processes, including free replacement or repair of damaged parts, and related technical support.

The standard warranty covers the core functional components of the tile press machine, including but not limited to:
Main structure: Frame, forming rollers (excluding abnormal wear), bearing housings.
Power and transmission system: Main motor, reducer, gearbox (excluding wear parts such as seals).
Electrical control system: PLC, touch screen, frequency converter, sensors (provided the damage is not caused by human error).
Hydraulic system: Hydraulic pump station, cylinders, valve assembly (excluding hydraulic oil and seals).
We do not offer a “lifetime warranty,” but some core structural components (such as the heavy-duty frame) may be eligible for a longer limited warranty period, subject to the contract terms.

The warranty does not cover damage or malfunction caused by the following:
* Normal wear and tear and consumables: such as the surface coating of molded wheels, hydraulic oil, seals, lubricating grease, belts, cutting tools, etc.
* Improper operation and maintenance: failure to operate according to the operation manual, overloading, use of inappropriate raw materials, unauthorized modifications.
* Lack of maintenance: failure to perform regular maintenance and cleaning according to our maintenance plan.
* External factors: power problems, natural disasters, human-caused accidents, force majeure, etc.
* Non-original parts: use of third-party parts or consumables that have not been certified by us.

Step 1: Problem Reporting Upon discovering a malfunction, please immediately contact our after-sales service team by phone or email, providing the device model, serial number, and a detailed description of the malfunction.
Step 2: Remote Diagnosis Our engineers will first provide remote technical guidance to attempt to resolve the issue.
Step 3: On-site Service If the remote solution cannot be resolved, we will dispatch an authorized engineer to the site, depending on the urgency of the malfunction. During the warranty period, labor service fees and replacement fees for faulty parts are waived (subject to warranty terms). The customer is responsible for the engineer’s travel and accommodation expenses (specific arrangements may vary depending on the contract).

The warranty period begins from the date the equipment is finally installed and commissioned at the customer’s site, and both parties sign the acceptance report. For inventory equipment, if it has been stored for more than 6 months, we recommend conducting an inspection before operation, and we can provide guidance on this.

For serious malfunctions caused by the quality of our products (such as cracks in the main structure or failure of the core system), we promise:
To provide emergency support with a “48-hour response time”.
If it is determined that repair cannot be completed within a reasonable timeframe, we can provide a backup machine replacement (subject to terms and inventory availability) to minimize your production losses.

Absolutely. Even after the warranty expires, you can still enjoy our lifetime paid technical support services. We guarantee to provide genuine parts, technical consultation, and repair services throughout the entire lifespan of the equipment, with transparent pricing.

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Payment & Goods

The industry generally uses phased payments, with specific percentages negotiable. A common model is as follows:
After contract signing: Pay a certain percentage (e.g., 30%) as an advance payment.
After production is completed/before shipment: Pay the shipment price (e.g., 60%-70%).
After equipment arrives/passes acceptance: Pay the balance (e.g., 5%-10%).
We support major international trade payment methods such as wire transfer (T/T).

We offer flexible and secure payment methods for international transactions:
Wire Transfer (T/T): The most common method. It is typically divided into: 30% prepayment (after order confirmation) + 70% payment before shipment. For long-term clients, the percentage is negotiable.
Letter of Credit (L/C): Irrevocable letters of credit at sight are accepted. Please ensure the terms are clear and reasonable, and note that additional bank fees may apply.
Other methods: For small orders or samples, payment via PayPal or Western Union can be negotiated.

The standard process is as follows:
Contract Confirmation: Both parties sign a pro forma invoice or sales contract.
Prepayment: You pay the agreed prepayment (e.g., 30%). Upon receipt, the order will immediately enter the production schedule.
Production and Inspection: When production is nearing completion, remote video inspection can be arranged.
Balance Payment: After satisfactory inspection and before shipment, you must pay the remaining balance.
Shipping Arrangement: Upon receiving full payment, we will immediately arrange loading and provide shipping documents.

Account Security: Please ensure that payments are only made to the company bank account specified in our official contract or invoice. Never transfer funds to any personal account.
Payment Notification: After remittance, please send us the payment slip for quick verification and confirmation.
Transaction Currency: The default currency is US Dollars (USD). If other currencies (such as Euros) are used, the exchange rate will be based on our bank’s rate on the date of payment.
Bank Fees: All bank fees are borne by the payer. To avoid delays due to insufficient funds, we recommend selecting the “OUR” option (where the remitter bears all fees) or consulting your bank.

Of course. As a professional exporter, we provide a complete set of commercial documents that meet the customs clearance requirements of the destination port, typically including:
Commercial Invoice
Packing List
Bill of Lading
Certificate of Origin (if required)
Equipment Operation Manual
Other documents required according to your country’s requirements

We are well aware of the risks of long-distance sea freight and use export-grade industrial packaging:
Core Protection: The main body of the equipment is protected in all aspects with rust-preventive oil and waterproof stretch film.
Sturdy Outer Crate: All components are packed in sturdy export-grade fumigated wooden crates with internal foam and support frames to prevent shifting.
Clear Labeling: Each crate is clearly marked with: contract number, equipment name, gross/net weight, dimensions, center of gravity, and international markings such as “Handle with Care” and “Keep Dry”.
Customized Requirements: Please inform us in advance of any special packaging requirements (such as special reinforcement for extremely heavy components).

Yes, we welcome it. Common third-party inspection agencies such as SGS and BV can be arranged. Inspections are usually completed at the factory, and you will be responsible for the inspector’s travel expenses and inspection service fees. We will fully cooperate with the inspection process.

Please take the following steps immediately:
On-site record: In the presence of the carrier (shipping company or logistics company), immediately take photos and videos of the damage and request a certificate of damage/shortage.
Immediate notification: Send evidence and supporting documents to us and your freight forwarder via email within 24 hours.
Joint handling: We will assist you in making a claim with the insurance company or carrier, depending on the extent of the damage. For missing items that are indeed our responsibility, we will resend them free of charge as quickly as possible.

We guarantee this through multiple steps:
Contract Lock-in: The contract will detail the equipment model, technical parameters, configuration list, and included accessories.
Factory Inspection Report: Each piece of equipment comes with an inspection report.
Video Inspection: Before shipment, upon your request, we can conduct a live video inspection to help you verify the main body of the equipment, nameplate, key components, and accompanying documents.
Document Consistency: The information on all accompanying documents (invoice, packing list) is consistent with the actual product and the contract.

Standard delivery includes:
Technical documents: English operation and maintenance manual, electrical schematic diagram, hydraulic schematic diagram, certificate of conformity.
Common tools: A set of basic installation and routine maintenance tools.
Spare parts: A set of standard wear parts/spare parts (such as seals, fuses, etc.) will be provided according to the equipment model.
Optional accessories: Molds, additional spare parts kits, etc., need to be confirmed and purchased separately in the order.

Shipping & Recent Orders

As heavy equipment, roof tile forming machines are typically transported by sea (full container or bulk carrier) combined with domestic road transport. Our company offers various trade terms, including ex-works price (EXW) or port-delivered price (CIF/FOB). The specific cost-sharing method needs to be clearly stated in the contract. We can recommend the most cost-effective solution based on your needs.

To ensure smooth shipment, please pay close attention to the following points:
Document preparation: Commercial invoices, packing lists, and bills of lading are usually required. We will provide a checklist and assist with the processing.
Professional packaging and reinforcement: Custom-made wooden crates/steel frames are used at the factory, with internal rust-proofing and shockproofing. The equipment will be professionally secured within the container or ship’s hold to prevent shifting and damage during transportation.
Purchasing transportation insurance: We strongly recommend purchasing all-risk marine insurance to cover unexpected risks during transportation.

The total time is affected by production cycles, shipping routes, port efficiency, and customs clearance. 
Production and preparation: Typically 15-45 days, depending on order volume.
Sea freight: For example, approximately 7-15 days to Southeast Asia, 25-35 days to Europe, and 15-25 days to the west coast of the Americas (all times are for reference only).
Customs clearance and inland transportation: Depends on the policies of the destination country and distance, requiring an allowance of 5-10 days or more.
Please note: Global supply chains may fluctuate; advance booking is recommended when shipping schedules are unstable. We will provide a more accurate estimated time based on real-time conditions.

After signing the contract, you will receive a unique order number. At key stages such as equipment departure from the factory, loading, and arrival at the port, your sales manager or logistics specialist will proactively update you with the latest progress and relevant documents.

The production cycle depends on the equipment model and the current order schedule. For standard models, it typically takes 15 to 45 working days. Customized or complex models may take longer. We will provide you with a specific delivery timeline when you place your order.

Subject to capacity constraints, we can assess the feasibility of expedited production for customers with urgent needs. This may involve certain expedited fees, and specific solutions need to be discussed and confirmed with us individually.